POLICIES
Shipping & Delivery Policy
Last updated: July 2026 · Delivery areas, timelines and courier information

Delivery Area & Extra Charges

Ayoraglow delivers products only within Bangladesh and will not be liable for any claims related to products ordered from outside Bangladesh.

If an order is placed from a location that imposes extra taxes or charges (VAT, local municipal tax, delivery area surcharge, or customs duty), Ayoraglow is not responsible for paying those charges. The customer must bear any such additional cost.

Order Limits

Ayoraglow reserves the right, at its sole discretion, to limit the number of items purchased per customer, per household, or per order. These limitations may apply to:

  • Orders placed under the same account
  • Orders using the same mobile number, payment method, billing or delivery address

If such limits are applied, we will inform you via SMS, WhatsApp, or email. Ayoraglow also reserves the right to decline or cancel orders it considers inappropriate or potentially fraudulent.

Courier Partners & Tracking

All orders are shipped using reliable Bangladeshi courier partners:

Pathao
RedX
Paperfly
Sundarban Courier
SA Paribahan

Tracking information will be available through the courier partner's website, WhatsApp or SMS notifications sent to your registered number, or via ayoraglow.com.

For deliveries within Dhaka, Ayoraglow may use same-day or next-day delivery services, subject to availability.

Delivery Timeline & Delays

Our delivery services are handled by third-party logistics partners. While we strive to fulfill all deliveries on time and in excellent condition, there may be unforeseen delays due to weather, traffic, political disturbances, or courier service disruptions.

Ayoraglow is not responsible for any delays, errors, or misconduct caused by courier staff, as these are beyond our direct control.

Shipping Charges & COD

Shipping charges are dynamic and calculated based on:

  • Your delivery address
  • The weight and size of your order
  • The selected delivery method

The final shipping cost will be clearly displayed at checkout.

Cash on Delivery (COD) orders incur additional COD charges, shown at checkout. For Part COD / Part Prepaid orders, a non-refundable handling fee applies and is visible at checkout.

Packaging

Ayoraglow ensures all products are packed securely using corrugated boxes, bubble wrap, or eco-friendly packaging to avoid damage during transit.

Damage or Shortage Claims

To raise any complaint or request a refund/replacement, it is mandatory to provide a clear 360° unboxing video. This video must:

  • Begin with the sealed box
  • Show the box being opened
  • Clearly display the contents inside

Please send the video along with your Order Number to WhatsApp +880 1724-604624 or email ayoraglowbd@gmail.com.

All claims for shortages or damages must be reported to Ayoraglow on the same day of delivery.

What We're Not Responsible For

  • Deliveries accepted by an unauthorized person on your behalf
  • OTPs or delivery confirmation codes shared before receiving the product
  • Damage caused while opening the box after delivery

Multiple Shipments & Tracking Updates

Depending on the availability and nature of items, your order may arrive in multiple shipments. Tracking updates are generally available within 24 hours of dispatch from our facility. You can track your shipment via the tracking link sent to your WhatsApp or SMS, or through your account dashboard on ayoraglow.com.

Customer Care

WhatsApp / Call: +880 1724-604624
ayoraglowbd@gmail.com