We at Ayoraglow are committed to providing you with the highest quality products and a satisfying shopping experience. Please review our Refund & Cancellation Policy carefully before placing your order.

STEP 1 Order Cancellations

There may be situations where we are unable to process or continue with your order. Ayoraglow reserves the right, at our sole discretion, to refuse or cancel any order for reasons including (but not limited to):

• Limited stock availability
• Pricing or product information errors
• Technical issues or website glitches
• Suspected fraudulent activity

We may request additional information or verification before confirming an order. If your order is cancelled after payment has been made, the amount will be refunded to your original payment method within 7–15 working days, depending on your bank's processing time.

STEP 2 Payment Authorization & Refund Terms

• Ayoraglow will seek payment authorization at the time of order placement and reserves the right to charge your account the full or partial amount as required.
• No refund will be provided if the customer returns a product that is damaged or used due to mishandling after delivery.
• Order cancellations must be made within 30 minutes of placing the order, with a valid reason.

STEP 3 7-Day Return & Refund Guarantee

If you are not satisfied with your purchase, Ayoraglow offers a 7-day return window from the date of delivery. Returns will be accepted under the following conditions:

• The item must be unused, unworn, and in its original condition with tags/seals attached
• Return reason must be valid (e.g. wrong item, damaged item, expired product)
• Refunds are processed only after successful return and quality inspection
• Refund will be issued excluding handling and delivery charges

If the wrong product was ordered by the customer (not our error), the return courier charges (to and from) will be borne by the customer.

STEP 4 Return Process & Eligibility

To initiate a return:

1. Log in to your Ayoraglow account
2. Visit the Order History section
3. Click on the order and choose Request Return

You may be eligible for a return if:

• Wrong item or quantity delivered
• Damaged or broken product
• Expired product received (women's health items)
• Product not matching the invoice

Returns are not accepted if:

• The product is used, worn, or altered
• Packaging, tags or hygiene seals are missing
• Return is requested after 7 days of delivery
• A proper unboxing video is not shared within 24 hours of delivery

STEP 5 Refund & Money-Back Guarantee Terms

Our 7-day refund guarantee applies across all categories, with the following category-specific conditions for hygiene and quality:

• Products must be returned in original packaging, securely sealed
• If the product is damaged in return transit due to poor packaging, the refund will be denied
• No affiliate commission is paid on refunded transactions

Partial Prepayment for COD Orders

In case of Cash on Delivery (COD) orders with partial prepayment, if the buyer refuses or cancels the order at delivery, the advance amount is non-refundable.

Final Notes

• Refunds are processed only after inspection
• Ayoraglow reserves the right to make final decisions in all disputes
• All legal matters will be handled under the jurisdiction of Dhaka, Bangladesh