SUPPORT
Frequently Asked Questions
Everything you need to know before you shop with Ayoraglow
ORDERING & ACCOUNT
Do I need an account to place an order?
No, you can check out as a guest. But creating a free account lets you track orders, view invoices, and check out faster next time.
What payment methods are available?
We support:
- Credit / Debit cards
- Mobile banking (bKash, Nagad, Rocket)
- Cash on Delivery (COD)
JEWELLERY
Will my jewellery tarnish or turn my skin green?
Our jewellery is plated to resist tarnishing under normal use. To keep it looking new longer, avoid contact with water, perfume, and lotion, and store pieces in a dry pouch when not in use.
How do I know what ring size to order?
Each ring product page includes a size guide. Most of our rings also come in an adjustable band, which fits a range of sizes comfortably.
UNDERGARMENTS
How do I pick the right bra or panty size?
Every undergarment product page has a detailed size chart with bust/waist measurements. If you're between sizes or unsure, message us on WhatsApp with your measurements and we'll help you pick the right fit.
Can I exchange an undergarment for a different size?
Yes — size exchanges are accepted within 7 days if the product is unworn, unwashed, and the original packaging/tags are intact. For hygiene reasons, refunds aren't offered once the packaging is opened, only exchanges.
Is packaging discreet for undergarments and health products?
Yes, always. Every order ships in plain, unbranded packaging with no indication of the contents inside.
FITNESS
How does gym wear fit — true to size or should I size up?
Most of our leggings and sports bras run true to size with light stretch. Check the specific size chart on each product page, as fit can vary slightly by style.
Are your leggings squat-proof / see-through when stretched?
Our leggings use opaque, four-way stretch fabric designed to stay non-see-through during squats and stretching. Product descriptions note the fabric type for each style.
WOMEN'S HEALTH
Can I return a period care or pain relief product?
For hygiene and safety reasons, health products cannot be returned once opened. If you receive the wrong item, an expired product, or something damaged in transit, we'll replace it — just share an unboxing video within 24 hours of delivery.
Do your pain relief patches have side effects?
Each product listing includes usage instructions and ingredients. If you have a medical condition or allergy, we recommend checking with a doctor before use, as with any topical product.
DELIVERY & TRACKING
What are your delivery timelines and charges?
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 2–5 business days
Can I track my order?
Yes, you'll receive a tracking link via SMS or WhatsApp after dispatch. You can also check your order status from your Ayoraglow account dashboard.
My order shows as delivered but I haven't received it — what do I do?
First check with neighbors or other household members. If you still can't locate it, contact our support team right away and we'll investigate with the courier.
RETURNS & REFUNDS
Do you offer refunds or exchanges?
Yes, subject to conditions:
- Wrong, damaged, or defective items are eligible within 7 days of delivery
- An unedited 360° unboxing video is required
- The product must be unused and in original packaging
- Return shipping is borne by the customer unless the issue is our fault
How do I initiate a return?
Log into your Ayoraglow account, go to "My Orders," and click "Return / Exchange." Please raise your request within 7 days of delivery. See our Refund & Returns Policy for full details.